Michaela Holtom

Healthcare Technician

Assisted in patient care and diagnostics, ensuring a seamless user journey in a high-pressure environment.

Collaborated with multidisciplinary teams, applying problem-solving and organizational skills.

Managed medical data and patient records, developing an eye for detail and data organization

Provided patient support and administrative assistance, strengthening communication skills.

Conducted patient interviews and reported observations—skills transferable to user research.

Coordinated scheduling, data entry, and patient interactions, ensuring streamlined operations.

Developed strong empathy and user advocacy skills, essential for UX design.

Managed client interactions, understanding customer needs and personalizing experiences—relevant to user research and UX strategies.

Developed a keen sense of aesthetics and design, useful for UI design principles.